You can return your order within 14 days of receipt without giving any reason. The products should be unused and in their original packaging to receive a full refund.

1. Inform us by email ( support@havaneser.shop ) that you wish to return items.

2. We will then contact you and send you a return label.

3. Pack the items securely and stick the label clearly visible on the package.

4. Drop off the package at a post office of your choice.

If you would like to exchange an item, please contact our customer service directly at support@havaneser.shop .

Die Kosten für den Rückversand aus deiner jeweiligen Versandzone innerhalb Europas trägst du als Kunde selbst; sie werden vom Erstattungsbetrag abgezogen.

After we have received and checked your return, the refund will be processed within 14 days using the original payment method used. We will inform you by email as soon as your return has been processed. Please note that depending on your bank or payment service provider, it may take longer for the amount to be credited to your account.

If you have any questions about your return, we are available to help you at any time. Contact our customer service for quick and uncomplicated help.